Privacy Policy

Middlesex Water Company understands that your personal information is important and private. When information such as a name, address, telephone number or email address is obtained from or provided by visitors (“Visitor”, “You” “Your” or “User” to Our family of companies website (“Website”), we want you to know how we handle information collected. This Privacy Policy describes Middlesex Water’s information gathering practices for the Web site located at or any successor sites. Middlesex Water reserves the right to change this policy at any time by posting a new privacy statement at this location. Therefore, you are responsible for periodically checking this privacy statement for changes. By using Our Website, You are accepting the practices described in this Privacy Policy. If you disagree with how Middlesex Water may use your personal information under this Privacy Policy, please do not provide any information.

1. Information We Collect:

Middlesex Water does not:

  • Sell your personal information to others.

Middlesex Water may:

  • Use your personal information to complete a transaction, contact you in a water emergency via your DIRECTAlert registration, respond to your inquiry or enforce Middlesex Water’s Terms and Conditions of Use.
  • Share your personal information with third parties when necessary to complete a transaction.
  • Use your information to communicate with You about other services offered by Us and Our selected partners
  • Share your name and address with selected third-party partners for their direct marketing purposes.

Middlesex Water collects and uses personal information from you in the following ways:

Personal Information You Submit to Middlesex Water:

We do not obtain personal information about you when you visit our Web site unless you choose voluntarily to provide such information. If you choose to enroll or register for our various services, submit an employment application, or submit an inquiry, you may be asked to provide personal information (e.g. account number, name, address, phone number, Social Security Number and e-mail address). The personal information that you provide enables you to access our various services offered on the Web site and helps Middlesex Water to provide better customer service. We may use your personal information to respond to an inquiry you submitted, provide our services, or keep you informed about our services and or water emergencies.

Except as otherwise provided in this Privacy Policy, we will not disclose your personal information to third parties without your consent (which may be obtained electronically, such as by e-mail or click-to-accept), unless we reasonably believe the disclosure is essential to Middlesex Water’s business or to provide services to you, including but not limited to where such disclosure is necessary to (i) comply with applicable law, (ii) collect unpaid bills, (iii) obtain and provide credit reporting information, or (iv) resolve disputes.

Contact Us. If you should email Us through the “Contact Us” link on Our Website, We request Your contact information in order to respond, such as name and e-mail address.

Automatically Collected Information: Middlesex Water automatically receives certain types of information whenever you interact with us or use our services, such as your Internet protocol address and browser type. While we collect or log this information, we generally do not identify you or match this information with your other personal information. We may use this information to (i) diagnose Web site technical problems, (ii) facilitate your use of the Web site, or (iii) track aggregate traffic patterns throughout the Web site.

Financial Account Information:  If you register for our online payment system, we will collect certain financial information from YOU. We will only collect and store such information for payment purposes. We will not use it for any other purpose, and will take adequate security measures to protect the information You submit.

Cookies: Cookies are text files that are placed on your hard drive by a Web site when you visit that Web site. Cookies identify your computer and record your preferences and other data about your visit to that site so that when you return to the site, the site knows who you are and can personalize your visit. Middlesex Water may use cookies to collect information to determine how to improve our services by seeing which areas, features and services are most popular; to personalize the Web site and make recommendations, as well as to improve the site experience; and to complete transactions you have requested.

2. Children’s Privacy:

Children under 13 should not send any information about themselves to Middlesex Water. If we learn that a child under 13 submits information through any part of the Web site, we will attempt to delete this information as soon as possible. Because we do not knowingly collect any personal information from children under 13, we do not use or disclose such information to third parties.

3. Surveys and Contests

If You choose to participate in one of Our surveys or contests, We will collect Your name, address, telephone number and/or email address in order to contact You about additional questions or contest winnings.

4. Links to Third Party and Co-Branded Web sites:

The Website may contain links to third-party websites. Please be aware that Middlesex Water is not responsible for and cannot control the privacy practices of these other sites. We encourage you to read the privacy policies for these other Web sites, as they may differ from ours.

5. Contact Middlesex Water Company:

If you have any questions or concerns regarding Middlesex Water’s privacy policy, or would like to request a change to your personal information or contact preferences, please contact  us at (800) 549-3802, or e-mail us.

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